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WELCOMING CITY

iSpeakATL & Language Access
Mayor Andre Dickens is committed to ensuring that no person is excluded from participation in, denied the benefits of, or subjected to discrimination in the receipt of any City services on the basis of race, ethnicity, country of origin, or language.
 
​The Language Access Plan, known as iSpeakATL, offers free, timely, and efficient language services to the City’s Limited English Proficient (LEP) population. Constituents will be able to receive excellent service in all City buildings and offices, no matter what language they speak.
RESOURCES
Requesting Interpretation Services

City-Wide Interpretation Services

All City of Atlanta departments can now provide interpretation services through iSpeakATL. Remember to always speak clearly, in plain English, and avoid any jargons and abbreviations.

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Avoiding Misunderstandings 

Cross-cultural communication is paramount in understanding cultural differences. Follow this general advice and tips on how to best avoid cultural misunderstandings

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Point to Your Language for Interpretation

Use the document below if you are unable to determine the language    the constituent is speaking, or if you need assistance determining the language they need assistance in. 

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“One Moment Please” in Common Languages

Once you determine the language and connect with the in-language service provider, use the document below to notify the constituent that you are working on connecting them with an interpreter. 

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Additional Resources

Request Document Translation – City Departments 

City of Atlanta departments can now request the translation of City related vital documents. Vital documents include written materials that relate to the rights and responsibilities of constituents.

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Interpretation Services – Approved Vendors 

For a list of approved City of Atlanta interpretation and translation services.

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Complaint Forms - Denied Meaningful Access?
MYCITY ATL

 MyCity ATL started in 2016 and is designed to inform and empower the immigrant and refugee population in Atlanta to directly engage and interact with city services on topics that are important to New Americans. Once a month over the course of six months, MyCity participants from the Atlanta Public Schools Adult ESOL program hear from City departments, gain a better understanding of how City agencies work, and learn how to resolve issues. Through these sessions, participants learn and become ambassadors who build strong communities by not only using the gained knowledge but sharing it as well. Since 2016, Individuals from over 35 different nations participated in MyCity ATL.​​

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Interested in participating? Contact Valerie Mills at vmills@atlantaga.gov. 

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participant testimonials

“Useful and relevant information from great and kind speakers”

Contact us!

Valerie Mills

(MyCity ATL & iSpeakATL)

Senior Manager

vmills@atlantaga.gov

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