iSpeakATL
What is iSpeakATL?
Mayor Andre Dickens is committed to ensuring that no person is excluded from participation in, denied the benefits of, or subjected to discrimination in the receipt of any City services on the basis of race, ethnicity, country of origin, or language.
The Language Access Plan, known as iSpeakATL, offers free, timely, and efficient language services to the City’s Limited English Proficient (LEP) population. Constituents will be able to receive excellent service in all City buildings and offices, no matter what language they speak.
For more information, see below:
Requesting Interpretation Services
City-Wide Interpretation Services
All City of Atlanta departments can now provide interpretation services through iSpeakATL. Remember to always speak clearly, in plain English, and avoid any jargons and abbreviations.
For more information, click here.
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Avoiding Misunderstandings
Cross-cultural communication is paramount in understanding cultural differences. Follow this general advice and tips on how to best avoid cultural misunderstandings
For more information, click here.
Point to Your Language for Interpretation
Use the document below if you are unable to determine the language the constituent is speaking, or if you need assistance determining the language they need assistance in.
For more information, click here.
“One Moment Please” in Common Languages
Once you determine the language and connect with the in-language service provider, use the document below to notify the constituent that you are working on connecting them with an interpreter.
For more information, click here.
Additional Resources
Request Document Translation – City Departments
City of Atlanta departments can now request the translation of City related vital documents. Vital documents include written materials that relate to the rights and responsibilities of constituents.
For more information, click here.
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Interpretation Services – Approved Vendors
For a list of approved City of Atlanta interpretation and translation services.
For more information, click here.
Complaint Forms - Denied Meaningful Access?
Any person who believes they have been denied meaningful access or that the City of Atlanta has not complied with Title VI of the Civil Rights Act of 1964 may file a complaint to our office. See below for in-language complaint forms.
Get Involved. Volunteer Today!
Atlanta’s greatest resource has always been its people.
In our effort to ensure meaningful access to information and services, we are looking for Volunteer Translators to assist with interpretation and translation for the communities we serve.
We need individuals who have proficient/native reading and writing ability in the following languages: Korean, Vietnamese, Chinese (simplified), Arabic, Swahili, Russian, Portuguese, and French.
